Welcome message:
Wait message:
Dynamic wait message:
Goodbye message:
Transfer/Re-queue message:
No service message:
Enable comfort message:
Agent idle time before comfort message (in seconds):
Comfort message:
Enable auto-close:
Customer idle time (in seconds):
Auto-close warning message:
Auto-close message:
Chatbot time-out message:
Require email address to submit a chat:
Re-queue chats upon agent idle timer expiration:
Agent idle time threshold (in seconds):
Send chat transcript to customer:
Allow customer to request chat transcript:
Send chat transcript to additional email addresses:
Enable automated chat routing:
Enable proactive chat:
Enable preview chat:
Preview contact edit allowed:
Preview auto-accept:
Preview auto-engage:
Auto-engage message:
Proactive chat question:
Chat offer condition:
Consecutive pages only:
Time spent (in seconds):
Hover duration (in seconds):
Number of pages:
Offer time-out (in seconds):
Number to offer per session:
Max estimated wait time (in minutes):
SMS
Enable SMS:
SMS opt-in/out message:
Message frequency:
Opt-out keyword: